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Terms & Conditions

General (hereinafter: “The website”) provides information regarding the Mamilla Hotel located in 11 King Solomon St. Jerusalem 94182/Israel


Ownership and protection of rights

Alrov Luxury Hotels (1993) Ltd. (hereinafter: “Alrov Hotels”) owns the copyrights of the website and any other module that is connected to the website. One must not copy, photocopy, advertise, distribute, sell or change parts of the information that appears on the website without the written permission from Alrov Hotels, with the exception of downloading for personal (and not commercial) use. In addition and without derogating of the generality of its rights, Alrov Hotels owns the copyrights of the logo, commercial signs and icons displayed on this site (collectively: “commercial signs”). Also no part of this website suggests approval or the right to use the commercial signs without the written approval of Alrov Hotels. All the rights on the website, without exception, are reserved exclusively to Alrov Hotels. Alrov Hotels reserves the right to deactivate or make changes to the website at any time. Part of the website is written in the masculine form for the purpose of convenience only, but is aimed at men and woman alike.


Conditions for use of the website

Any person in possession of a valid credit card issued by one of the credit card companies detailed below is entitled to purchase services via the website. The credit card companies are as follows: Visa Cal , Visa Alpha, Visa Leumi, Diners Club, American Express, Isracard and Mastercard. The purchaser is only allowed to use the website in order to make a reservation and purchase services and/or receive information. The website may not be used for other purposes. Illegal use of this website or any of the information contained therein contravenes the copyright or the laws associated with them. Alrov Hotels reserves the right to change the general rules of usage of the website at any time. Any disputes, if and when they arise, will be resolved in Israel, in the courts of the city of Jerusalem only.


Details of the purchase of services

When the purchaser wishes to purchase services via the website, he will be required to provide personal details (hereinafter: “details of the purchase”). The owners of the website and/or the operators and/or those who own it and/or the managers and/or those working on their behalf are not responsible for human error made by the purchaser in typing the details of the purchase, including a mistake in the choice of the room type, the date, number of beds and any other service that was reserved by the purchaser via the website. Alrov Hotels is not in any way responsible, either directly or indirectly, in the event that details of the purchase were not accepted on the system, and/or for any technical and/or other problem that prevents the purchaser from purchasing services via the website. Typing false details of purchase is a criminal offence. Legal steps will be taken against those who present false information, including claims for damages that could be caused to the website, to its operator and/or its owners and/or its managers and/or those working on their behalf.


Implementation of the reservation

The implementation of a reservation will be done by inputting details of the purchase into the system. Credit card details are required only to secure the reservation. The purchaser will receive an automatic answer confirming the reservation, once all the credit card details have been provided. The purchaser must print out this confirmation and present it to the reception, on his arrival at the hotel. The confirmation of the reservation is done automatically, whereas the charge will only be made to the credit card on arrival at the Hotel, unless the Hotel decides to charge a deposit upon confirmation.
The implementation of the reservation is on the basis of availability only. Alrov Hotels reserves the right not to confirm a reservation for any reason and on it’s sole discretion. The purchaser will have no arguments and/or claims and/or demands against Alrov Hotels in this matter.


Policy regarding reservation cancellation

  1. The cancellation policy is subject to Section 14C of the customer Protection Law 1981. Without derogating any of the above, every person who cancels his reservation less than 48 hours before his expected arrival date, will be charged for one night as a cancellation fee.
  2. During the High Jewish Holidays and special occasions the cancellation policy is 30 days before the arrival date without a penalty.
  3. Special rates like Non Refundable and Advance Purchase are with full prepayment and non-cancellable.
  4. Alrov Hotels has the right to change the Policy regarding reservation and/or cancellation at any time (including Holidays). An announcement will be sent to the purchaser at the time of his reservation.


Policy regarding reservation changes

For any reservation changes please contact the Reservation Department at 02-5482200


Conditions and limitations

  1. Alrov Hotels reserves the right to cancel or change the conditions related to the acceptance of reservations, as well as the prices published on the website. The purchaser will have no arguments  and/or claims and/or demands against Alrov Hotels in this matter.
  2. The prices listed on the website are in Israeli shekels (NIS). All Prices subjected by law to VAT (value added tax) where applicable.
  3. The stay of the purchaser will commence at 15.00 of the day of the reservation and end at 12.00 on the day of check out.
  4. Babies are defined as up to 3 years old and children from 3 to 18 years, regarding the stay in the Hotel.
  5. There is no duplication of deals.
  6. The number of rooms is limited and implementation of the reservation is based on availability only.
  7. Alrov Hotels reserves the right not to confirm reservations for specific dates, including arrival and check out in a specific day.
  8. The implementation of the reservation requires the input of data. Care must be taken to input correct data. Alrov Hotels is not responsible for mistakes made by the purchaser when typing details of the purchase, including mistakes in the room type, date, number of beds and any other services ordered by the purchaser via the website.


Information and pictures on the website

Information relating to both Alrov Hotels and third parties can be found on the website. Alrov Hotels is not responsible for either the content or essence of the information or advertising published on the website. All pictures featured on the website are for illustrative purposes only. Since the pictures are displayed on the computer screen of the purchaser and/or on the printer of the purchaser’s computer, there could be discrepancies and differences between the appearance of the products in the picture and their appearance in reality.



The website contains links to other websites (hereinafter: “the linked website”). Alrov Hotels provides these links for the convenience of the purchaser only and is not responsible for the content that appears on the linked website or on the linked websites of the linked website, for their validity or legality. Should the purchaser decide to access these websites, he does so on his own responsibility only. In order to link with or present the website on other websites, one must contact Alrov Hotels to receive their approval.

Limitation of responsibility
1. Alrov Hotels and/or the operators of the website and/or the owners and/or the managers and/or whoever works on their behalf is not responsible for the fact that the system through which the website operates, be clean of viruses or other components that may cause damage to the personal computer of the purchaser at the time that he enters the website and/or purchases services via the website and/or uses the website in another manner.
2. Alrov Hotels is not responsible and will not be held liable for any damages or loses caused as a result of failure or delay incurred in result of duration of time the purchaser was trying to use the website, including using it in order to make a reservation.
3. Alrov Hotels will not be held responsible or liable for any illegal activities occurred on the website by a purchaser or any other person that is not under Alrov Hotels control.
4. At any stage, Alrov Hotels is qualified to cease or prevent communication or access of the purchaser to any part of the website.


Changes on the website

From time to time, Alrov Hotels may change the structure, content, appearance, conditions of use, scope and availability of the services appearing on the website, and any other aspect related to the website and its operation – without any need to advise the purchaser in advance.